How do I register?

Create an account, then wait for admin approval. Your assigned pricing tier appears after verification.

How are prices assigned?

Admins assign Non-member, Member, or Stockist pricing. Customers cannot change their approved tier.

How can I pay?

Pay manually through available options, such as GCash or bank transfer, then upload your proof of payment.

Can I save addresses?

Yes. Save your preferred shipping addresses securely in your account for faster checkout.

Where can I track orders?

View order history and tracking updates in your account. Shipping notifications will be prepared for SMS integration.

What delivery methods do you offer?
For orders within Metro Manila, JJHES Nutricare may arrange delivery through Lalamove. For orders outside Metro Manila, we generally ship through J&T Express.

Do you deliver outside Metro Manila?
Yes. We accept orders from customers outside Metro Manila. These orders are generally shipped through J&T Express, subject to service availability in your location.

How much is the delivery fee?
Delivery or shipping fees depend on the customer’s location, package size, and applicable courier rates. The final delivery fee will be provided or calculated as applicable to your order.

How long does delivery take?
For Metro Manila orders using Lalamove, delivery may be arranged once your payment has been verified and your order is ready for dispatch. For J&T shipments outside Metro Manila, delivery time depends on the destination and the courier’s current delivery schedule.

When will my order be shipped?
Orders are prepared for dispatch after payment has been successfully verified. You will be notified when your order is ready for delivery or has been handed over to the courier.

Can I choose between Lalamove and J&T?
The courier will generally be selected based on your delivery location. Lalamove is intended primarily for Metro Manila deliveries, while J&T Express is generally used for destinations outside Metro Manila.

Will I receive tracking information?
For shipments with tracking information available, we will provide the relevant tracking or delivery details once your order has been dispatched.

What if I entered the wrong delivery address or phone number?
Please contact JJHES Nutricare as soon as possible. If the order has not yet been dispatched, we may be able to update your details. Once an order has been handed over to the courier, changes may no longer be possible.

What happens if the courier cannot reach me?
Please make sure the recipient’s phone number is active and someone is available to receive the order. Additional delivery attempts or fees caused by an unavailable recipient may be subject to the courier’s policies.

Can someone else receive my order?
Yes. Someone at the delivery address may receive the order on your behalf. Please make sure they are aware of the delivery and can confirm the necessary order details.

Who should I contact if there is a problem with my delivery?
Please contact JJHES Nutricare with your order number and details of the issue. We will review the order and assist with the appropriate next steps.